The website, www.mycojones.com is the property of Anden Systems Europe S.L., a company incorporated under Spanish law, with its registered office at Calle Santa Engracia 4, 3dcha, 28010 Madrid, Spain, registered in the Madrid Registry and with tax identification number B84921196.
This website and related services are available under the following terms and conditions and any other rules established on our website.
By accessing and using this website you agree to the following terms and conditions, including changes. If you do not agree to these terms and conditions, do not access or use this website in the future.
2. Form to purchase online
In order to use the online shopping service or functions available on this website you need to fill in a form with your personal data beforehand. When you fill in the form, we ask you to provide us with true, accurate, current and complete information in all respects. If anything changes in your registration information, please notify us immediately by email: firstname.lastname@example.org
3. General conditions of the online shop
The present terms and conditions for sale together with all the annexed documents and policies regulate the contract between the company as the owner of the C.O.Jones brand:
Company: Anden Systems Europe S.L. (“C.O.Jones”)
Postal Address: Calle Santa Engracia 4, 3dcha, 28010 Madrid
Phone: +34 914670166
the customer formalized through our website, www.mycojones.com for the purchase of C.O.Jones brand products by the customer through it.
By placing a purchase order, the customer agrees that these terms and conditions for online purchases shall become part of the contract as well as:
Terms and conditions for use of the website
We sell our products only to end consumers and only in the usual volumes destined for a home.
In particular, we recommend that our customers read all the terms and conditions at the time of placing the purchase order, as the conditions and policies available on this website at any given time will be applicable. Acceptance of these terms and conditions and policies is always a prior and essential step to purchase in the online shop. We also recommend that you keep a copy of these general conditions for future reference.
Other terms and conditions will only apply if we have accepted them in writing.
The purchase order can be formalized at the customer’s choice in any of the languages available on the website: Spanish and English.
4. When these online purchase conditions apply?
These terms and conditions for online purchase shall apply to all offers and contracts relating to the sale and delivery of the products by us.
4.1. Geographical Scope
The products offered through this website are only available for shipment within the Spanish (except Ceuta and Melilla) and the European territory according to the Schengen Agreement.
4.2. Information about our products
All products displayed on the website are subject to availability. This means that while we strive to make our website reflect the availability of goods, some of the products displayed on the website may no longer be available for sale.
We also inform you that it is possible that small differences in color or other variations may appear in C.O.Jones brand products as a result of a difference with the image, display technology, or for any other technical reason. C.O.Jones will not be responsible for these differences or variations. Errors in typography or product descriptions, or manifest errors on our website, do not give rise to any rights.
We are not responsible for the removal of any C.O.Jones product from the website, even if it had been sold; nor for revision or editing of materials or content from the website.
We recommend that you pay attention to the washing and maintenance instructions printed on the labels of C.O.Jones products. We assume no responsibility for damage caused by improper use of these products or failure to follow instructions.
4.3. Pre-contractual information
The website is intended exclusively for the sale of C.O.Jones brand products directly to end consumers, so the purchase of products for resale is strictly prohibited. Purchase for resale means the purchase of C.O.Jones brand products by someone who resells, or intends to resell, the C.O.Jones brand product to others (consumers, businesses or any third party). If we believe that you are involved in purchasing for resale, we reserve the right to take any action against you, including, without limitation, restricting sales to you, canceling your orders and/or suspending or closing your account.
We also inform you that C.O.Jones product information does not constitute an offer or a binding contract. You acknowledge that your purchase order (the circumstances described in number 5 – how to order), constitutes an offer to purchase the products listed therein.
The customer undertakes not to place any false or fraudulent purchase orders, and C.O.Jones reserves the right in such circumstances to cancel the purchase order and take appropriate action. The customer declares that all the information and data provided to us are true and correspond to reality. If the client does not provide all the necessary information his order will not be processed.
To be able to place an purchase order through the website, the customer must be of legal age (18 years or older) and has the legal capacity to conclude contracts of economic content. Minors are expressly excluded.
5. How to order
To place an order you must have previously registered as a customer. When you register, we ask you to provide us with true, accurate, current and complete information in all respects.
You may need to configure your browser to accept cookies and pop-up windows in order to use all the functionality of the website.
In order to place an order, the customer must follow the following five steps:
Choose the C.O.Jones brand products you want and add them to the shopping cart/basket. The customer will be able to visualize the selected products and their final price.
Finish the order, giving personal data Go to checkout.
Enter delivery and payment information.
Choose the payment method (by credit or debit card (Visa, Mastercard and American Express) or through your PayPal account) and click on “place the order”. By clicking the button “place order” the customer fully and unreservedly accepts all terms and conditions of online purchase that appear on our website at the time of contracting.
After payment, if payment is authorized, the customer will receive a message from C.O.Jones by email with a confirmation of receipt of the order. This confirmation of receipt of the order will include, but not be limited to, information regarding the identification of the item(s) purchased, the total price (including VAT and shipping costs), method of payment, the courier service provider, tracking number and delivery details. Except in the circumstances described in conditions 5.1, this confirmation of order receipt constitutes C.O.Jones’ acceptance of the customer’s order and constitutes a binding contract between the customer and us.
We recommend that you print or download a copy of the terms and conditions and confirmation of receipt of the relevant order for future reference. If we are unable to provide you with a product, we will inform you in writing and will not process the order.
5.1. Our right to refuse an purchase order or cancel a contract
We explicitly reserve the right not to accept your purchase order for any reason. We also reserve the right to cancel a contract by notifying the customer by email in the following situations, without being liable for any damage or cost other than reimbursement of any amount received by the customer in connection with the cancelled contract:
The product is not available;
Your billing information is not correct or verifiable;
Your order is classified by our security systems as an unusual order or an order subject to fraud;
Are under 18 years of age, or do not have the necessary legal capacity to conclude contracts of economic content;
For being a distributor
There was an error in the price displayed on the website;
The delivery of the order was not possible to the address provided; or
Due to an event beyond our control.
5.2. Invoicing of the purchase order
The customer expressly authorizes us to issue the invoice in electronic format. The customer is entitled to demand a paper invoice at any time before we have issued the invoice in electronic format.
5.3. Errors when placing an purchase order
If you make a mistake when placing your order, please contact our customer care service where we will be happy to assist you. However, we recommend that you review your order before placing an order. Before confirming it, you have the possibility to edit the information you have entered, such as the shipping address or invoice address or your credit card details.
5.4. Verification of data
Before processing an order placed by the customer, C.O.Jones can check the order data. This may mean checking the address and individual creditworthiness of each Customer order and whether there may be any fraud involved.
5.5. Retention of title
All products of the C.O.Jones brand remain our property until full payment of the amounts due at the time of conclusion of the contract, including shipping costs and those arising from partial deliveries, early deliveries or deferred deliveries. Products may not be sold, discarded or loaded until full ownership of the products has been transferred to you.
6. Price and payment
The prices and offers shown on this website appear in Euros (€) and include VAT (Value Added Tax), except for the Canary Islands, but exclude shipping costs, which will be added to the total amount due, indicating at the time of placing the order. In the orders with destiny to Canary Islands, the deliveries will be considered exempt of VAT, but the client will have to assume the taxes and expenses of entrance and exit of the product in his Community (IGIC, customs offices, etc.). These expenses must be paid directly by the client to the logistic operator in charge of the delivery of the product. In the same way, the client will have to assume the cost of the exit of the product of his community (customs offices) when the return of the order is made. The prices and offers presented on the website are only valid for orders placed in the online store through this website. C.O.Jones will not be held responsible for special taxes, customs duties or additional delivery costs. C.O.Jones reserves the right to change its retail prices at any time, except for orders that have already been placed.
The customer can pay for the order with the following credit or debit cards: Mastercard, Visa and American Express or through your PayPal account. No other form of payment will be accepted, except those mentioned above. The charge will be made after confirmation of the purchase order.
Please note that any agreement you may have with your card issuer or bank may incur additional charges for electronic transfers, balance retention, etc.
If you pay with your credit or debit card, you must confirm that you are using your credit or debit card or that the cardholder has authorized you to use it. Credit or debit cardholders are subject to validation and authorization checks by their card issuer. If your card issuer refuses to authorise payment to C.O.Jones, we will not be responsible for any delay in delivery.
We will make every effort to make this website secure. In order to ensure secure payment transactions, C.O.Jones uses a secure payment system. This means that all confidential data (e.g. credit or debit card number and expiry date) is encrypted and transmitted directly to a secure server using Secure Socket Layer (SSL) technology.
7. Deliveries and shipping costs
Deliveries are made Monday through Friday. No deliveries during weekends or local holidays. Orders can only be delivered to private residences or workplaces. To facilitate delivery, customers are asked to use their work addresses or other addresses where there is someone who can receive the package.
The delivery of the order will be understood to have taken place when the client or a third party designated by him acquires material possession of the product or products, which will be accredited by signing the delivery note provided for this purpose by the courier service provider. We will send you an e-mail indicating the tracking number of the package assigned by the courier company for the delivery of your item(s). This way you will be able to see where your order is at all times. If you have ordered more than one product, we will wait until all items in the order are available before shipping, as we do not make partial deliveries.
7.2. Shipping costs
Shipping charges apply to each purchase order. The cost of each purchase order depends on the delivery method selected and the postcode corresponding to the place of delivery. We offer free standard shipping for all orders in Spain except the Balearic Islands, Canary Islands, Ceuta and Melilla.
International shipping costs may vary depending on the country of destination and the number of units purchased. We offer free standard shipping for all orders over € 50.00 in the European Territory under the Schengen Agreement.
When buying from another country acts as an importer of the product and customs policies vary from one country to another, we advise you to contact the relevant customs office to inquire about import restrictions that apply to certain products. C.O.Jones is not responsible for the return of your order.
8. Return of products
8.1. Right of withdrawal
Once the product(s) of the C.O. JONES brand has/have been purchased, the customer, if not satisfied, will have 14 calendar days from the date of receipt of the last of the products purchased in the same purchase order to exercise partially or totally its right of withdrawal, without the need to give any explanation. However, the customer is obliged to send us the product(s) properly packaged with the purchase receipt immediately thereafter, or, in any case, within 14 days from the date on which he has informed us of his right of withdrawal. The deadline shall be deemed to have been met if the product(s) has/have been dispatched before the expiry of the deadline.
In order to exercise the right of withdrawal, the customer must contact:
Anden Systems Europe S.L. (“C.O.Jones”)
Calle Santa Engracia 4, 3dcha
You can also exercise your right of withdrawal by sending us this model withdrawal form that you can download here and send it through the following link or by contacting our customer service department by email:
using or not using the withdrawal form offered above.
In the event of total or partial withdrawal and the return of the product(s) within 14 days, C.O.Jones will refund all payment received from the customer. Refunds will credited to your original method of payment, within a maximum of 14 days.
C.O.Jones will verify the condition of the product(s) returned by the customer in exercise of these terms and conditions and will check whether the product(s) has not been unsealed and maintains its original packaging and will refund the purchase price of the product(s).
The customer has no right of withdrawal if:
The product(s) are not still sealed (our products are sealed for hygiene reasons).
The product(s) has/have been used in any way (e.g. washing).
The return of the product(s) is not suitable for health or hygiene reasons.
8.2. Return of the products and changes
The customer return the product(s) return through any postal services, etc. In this case you must properly pack the product you want to return using the original packaging.
If the product is returned as a result of a manufacturing or quality defect or does not conform to the terms of the offer for which C.O.Jones is responsible, you must contact C.O.Jones informing of the defect or to proceed with its return.
The customer must always bear the direct costs of returning the product(s), except in the case of a manufacturing or quality defect, where C.O.Jones will be responsible for the costs of returning the product(s).
Under no circumstances will shipments be accepted where postage must be paid.
C.O. JONES will verify the condition of the product(s) returned by the customer and check whether the product(s) has not been unsealed and maintains its original packaging and we will refund the full amount within 14 calendar days. The refund to the customer will be made automatically to your original method of payment.
All this without prejudice to the rights which the customer has as a consumer under the provisions of the applicable mandatory consumer protection legislation.
In particular, we would like to inform you that C.O.Jones brand products cannot be changed at present. To obtain a product in another size or colour, the customer must return the original item and place a new order via the online shop on the C.O.Jones website.
These terms and conditions set forth all obligations and liabilities of C.O.Jones with respect to the sale of C.O.Jones brand products. There are no warranties, conditions or other terms that are binding on C.O.Jones, except as expressly mentioned in these terms and conditions.
The maximum aggregate liability of the parties to each other in all claims of any kind or relating to these terms and conditions, whether in contract, warranty, condition, tort, strict liability, law or otherwise, shall be limited to the amount paid to C.O.Jones for the product in question.
In no event, whether as a result of breach of contract, warranty, condition, tort, strict liability, law or otherwise, shall either party be liable to the other for any special, incidental or consequential damages.
These terms and conditions set forth all obligations and liabilities of C.O.Jones with respect to the sale of C.O.Jones brand products. There are no warranties, conditions or other terms that are binding on C.O.Jones, except as expressly mentioned in these terms and conditions. Nothing in these terms and conditions limits or excludes the liability of C.O.Jones for (i) death or personal injury caused by the negligence of C.O.Jones, (ii) fraud, (iii) any breach of duty implied by applicable national laws or (iv) any liability that cannot be excluded by law.
10. Protection of personal data
11. Applicable law and jurisdiction
The terms and conditions for sale through the C.O.Jones website shall be subject to the laws of Spain. The Spanish laws on sales of goods shall apply to the exclusion of the United Nations Convention on Contracts for the International Sale of Goods (CISG). The foregoing does not affect the inalienable rights under the law of the country of residence of the user.
Any dispute or discrepancy arising from the application or interpretation of the terms and conditions for online purchase, as well as the contracts it incorporates, will be resolved in the courts of the city of Madrid, Spain, which will have exclusive jurisdiction over any other jurisdiction.
For questions, doubts, complaints or suggestions about your purchase order or online purchase through the website, send an email to:
or contact the customer service by phone