For health and hygiene purposes our underwear is not eligible for return. Please make sure you are purchasing the right size with the help of our sizing guide. You may return purchases in accordance with the Terms & Conditions below and we will refund eligible purchases only.


  • Returned merchandise must be deemed to be defective and unworn to be accepted for a refund.
  • Returns to our distribution center must be postmarked no later than 30 days after the date the merchandise was delivered.
  • Original invoice must accompany returned merchandise in order for refund to be processed.
  • Online exchanges are not available at this time.
  • Online refunds will be made to the credit card, or alternative account used in the original transaction.
  • If a Gift card is used and the merchandise is returned, the funds will be placed back on the original card.
  • Merchandise purchased online from all categories and price points may be returned or exchanged.


Mail the completed Return Form (included with your shipment), your original invoice and the merchandise you wish to return.

C.O. JONES Offices
Calle Comunidad de Madrid, 41
Las Rozas, Madrid, 28231

The customer is responsible for all return shipping and handling costs, as well as duties and/or taxes for International orders.


Please e-mail customer service if you receive extra merchandise in a shipment, or merchandise was delivered to you that you didn’t order. In your email, tell us:

  • The incorrect merchandise
  • Your name
  • Your mailing address
  • The order number on the shipping label

We will need to have a terms and conditions acceptancestep in the purchase to ensure that buyers from other countries accept that we opérate under spanish juristiction irrespective of where they order the underwear. E.G, The T´s &C´s as we have them are not legal in GErmany or Ireland.

I would like something similar to Amazon in that they put in their order number and a form pops up with the order number their address and our address. This will facilite easy returns